The Better Business Bureau is warning people of scammers posing as Amazon customer support. (AP File Photo/Rich Pedroncelli)

The Better Business Bureau is warning people of scammers posing as Amazon customer support. (AP File Photo/Rich Pedroncelli)

Watch out for Amazon imposters, says scam expert

Better Business Bureau is warning of a rise in Amazon scammers as people online shop more

Amazon orders have skyrocketed during COVID-19, and scammers are all too aware.

With Amazon Prime Days orders arriving on doorsteps, the Better Business Bureau (BBB) is warning people to “watch out for calls from Amazon imposters” who have numerous tricks to steal personal information.

The scam begins with a phone call, “with either a person or a recorded message claiming to be reaching out from Amazon concerning a problem with your account.”

READ MORE: West Shore RCMP deliver Amazon packages dumped outside mailbox

These fabricated problems can range from fraudulent charges, and lost or damaged packages, to declined credit cards and unfulfilled orders.

Regardless of the scammer’s excuse for calling, the goal is the same — to coax the consumer into giving up personal information.

READ ALSO: Victoria woman loses $4,000 to ‘agressive, manipulative and convincing’ bitcoin CRA scam

Consumers have reported to the BBB Scam Tracker that con artists have asked for their credit card numbers, Amazon login details, and remote access to their computer.

In an attempt to protect consumers, the BBB and Amazon have come up with a series of tips.

They urge consumers to be skeptical of unsolicited calls, ignore messages asking for personal information, and think before taking any action. Amazon will never call asking for personal details or to gain remote computer access.

READ ALSO: Saanich resident defrauded by sweepstake scam, loses $26,000

Also, Amazon will never ask for payment outside of its site.

“Requests to pay via wire transfer, prepaid debit card and cryptocurrency are almost always a sign of fraud,” warns the BBB.

If a customer does receive a suspicious call or message, report it to Amazon customer service.

Anyone who is the victim of a scam can report their experience to the BBB Scam Tracker.


 

Do you have a story tip? Email: vnc.editorial@blackpress.ca.

Follow us on Twitter and Instagram, and like us on Facebook.

Amazonfraud preventionScams

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Carmen Robinson was last seen getting off a bus in View Royal the evening of Dec. 8, 1973. Her case remains unsolved 47 years later. (Greater Victoria Crime Stoppers)
Gone cold: Fate of View Royal teen remains a mystery, 47 years after her disappearance

Carmen Robinson, 17, was last seen exiting a bus in View Royal in December 1973

Parkland Secondary principal Lizanne Chicanot stands by the track which is the subject of a fundraising effort. The 35-year-old track is well beyond its best-before date. (Jason Earnshaw/Submitted)
Fundraising campaign to replace North Saanich track off to the races

Track at Parkland Secondary School ‘well, well beyond its best-before date’

The Sooke School District is actively looking for more bus drivers after they had to cancel a handful of bus routes in late November. (Black Press Media file photo)
Bus driver shortage cancels routes in Sooke School District

More drivers needed to accomodate expanding bus routes amid pandemic

Joe Robertson and Jack Amos ran the length of Vancouver Island, with the help of their van Pippi, raising more than $12,000 for 1Up Victoria Single Parent Resource Centre. (Photo submitted)
Greater Victoria pair finishes running length of Vancouver Island a day early

Joe Robertson and Jack Amos raised more than $12,000 for single parents

The Sooke Santa Run will feature their youngest members as Santas, an annual tradition for the firefighters in Sooke, East Sooke, Shirley and Otter Point. The drive-by event takes place throughout the Sooke neighbourhood on Dec. 12. (File - Sooke News Mirror)
No one outside fire hall allowed to help volunteer for Sooke Santa Run

Drive-by event takes place on Dec. 12, with goal to raise $15,000

(AP Photo/Paula Bronstein)
POLL: Has COVID-19 changed your plans for the holidays?

The lights are going up, the stacks of presents under the tree… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of Dec. 1

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Provincial health officer Dr. Bonnie Henry updates B.C.’s coronavirus situation at the legislature, Nov. 30, 2020. (B.C. government)
Hockey team brought COVID-19 back from Alberta, B.C. doctor says

Dr. Bonnie Henry pleads for out-of-province travel to stop

B.C. Premier John Horgan on a conference call with religious leaders from his B.C. legislature office, Nov. 18, 2020, informing them in-person church services are off until further notice. (B.C. government)
B.C. tourism relief coming soon, Premier John Horgan says

Industry leaders to report on their urgent needs next week

(Needpix.com)
Fraudsters projected to use pet scams to gouge over $3M from customers: BBB

The pandemic heavily contributed to the number of puppy scams

Natalie MacMaster and Donnell Leahy are inviting audiences into their home for ‘A Celtic Family Christmas’. (Submitted)
Natalie MacMaster coming to you through Cowichan Performing Arts Centre

Here’s your chance to enjoy the famed fiddler in an online show with her husband Donnell Leahy.

An RCMP cruiser looks on as a military search and rescue helicopter winds down near Bridesville, B.C. Tuesday, Dec. 1. Photo courtesy of RCMP Cpl. Jesse O’Donaghey
B.C. Mountie, suspect airlifted by Canadian Armed Forces from ravine after foot chase

Military aircraft were dispatched from Comox, B.C., say RCMP

An 18-year old male southern resident killer whale, J34, is stranded near Sechelt in 2016. A postmortem examination suggests he died from trauma consistent with a vessel strike. (Photo supplied by Paul Cottrell, Fisheries and Oceans Canada)
“We can do better” — humans the leading cause of orca deaths: study

B.C. research reveals multitude of human and environmental threats affecting killer whales

Most Read