B.C. Information and Privacy Commissioner Elizabeth Denham.

VIP patient snooping among health privacy breaches

Privacy commissioner's report urges health authorities to tighten safeguards

Too many health authority employees inappropriately snoop in patient records and some deliberately disclose sensitive information via social media or cellphones.

That’s one of the most serious types of breaches flagged by B.C. Information and Privacy Commissioner Elizabeth Denham in a new report on how the province’s health authorities safeguard privacy.

The report cites “cases of snooping where staff members access records of VIP or other patients out of curiousity or for malicious intent.”

It uncovered four cases in 2013 of staff posting photos of patients to Facebook or Instagram, and three cases of doctors or nurses taking photos.

Another nurse commented on a patient’s health information on Facebook.

“The (privacy commissioner’s office) has serious concern regarding health authority staff deliberately disclosing the sensitive personal information of patients through their own mobile devices and on social media,” the report said.

The report doesn’t break down the number or frequency of incidents between B.C.’s health regions.

Denham’s office has received 200 privacy breach complaints over 10 years from health authorities but suspects that’s just one per cent of the actual number of incidents.

Misdirected faxes were the single most common type of privacy breach identified.

Lost or stolen records or mobile devices were most common among home health and community care programs.

Half of health authorities reported problems with home care workers leaving patient records unsecured in their cars against policy.

Fraser Health told Denham’s office its privacy officers notify affected individuals in almost every privacy breach, in addition to the health region’s CEO.

There is no legal requirement for disclosure in B.C.

Data held by health authorities includes personal identifiers, financial information, health conditions, test results, medication used, as well as information on patients’ physical, mental and emotional status, as well as lifestyle and behaviour.

Denham issued 13 recommendations for action to reduce the risk of future privacy breaches.

Just Posted

The seventh annual Goddess Run is almost here

The race has a new route and will start and finish at Belmont

West Shore sends top track and field athletes go to Islands

Royal Bay and Belmont send more students in field events

Greater Victoria youth earn Scouts’ highest honour

21 youth receive Chief Scout’s Award from lieutenant governor

Intruder breaks into Langford couple’s home

The intruder was high and thought the house was his

King and Jackson make powerful duo in Shamrocks win

‘Rocks Nation was out in full force, standing room only

Trans Mountain pipeline: How we got here

A look at the Kinder Morgan expansion, decades in the making

WestJet pilot strike averted as parties agree to mediation

Pilots had warned they could go on strike starting May 19

Out of control wildfire prompts restriction around Allie Lake

One of the first large wildfires of the 2018 season is blazing out of control

Passersby help rescue occupants of home as fire breaks out in Courtenay

Coffee run turns into fire rescue for pair of men

New social club started at Cedar Hill Rec Centre

Cedar Hill Social Club for adults 55-plus feautes numerous activities

Giant beer tanks arrive in new B.C. home city

Molson Coors tanks finish river journey and move to overland trip in Chilliwack

VIDEO: Pipeline supporters rally across B.C.

Langley event one of five held in B.C.

VIDEO: B.C. woman praises burn fund after boat explosion in 1978

White Rock woman was 16 years old when she was left with second- and third-degree burns

Most Read