Sunwing Vacations passengers en route to Victoria from Mexico on a Viva Aerobus plane were rerouted to Abbotsford on Saturday night and had to make their own way back to the Island. Those who spoke to the News say they were not reimbursed for the cost of doing so, but instead were offered a $150 travel voucher for Sunwing. VivaAerobus

Passengers bound for Victoria say Sunwing left them stranded in Abbotsford

Company says late arrival led to difficulties securing accommodation, transportation

A Sunwing Vacations flight scheduled to land in Victoria last Saturday was rerouted to Abbotsford, leaving close to 200 passengers stranded in a city five hours from their scheduled destination.

Stuart Salter was travelling from Los Cabos, Mexico with his wife, daughter and 10-year-old granddaughter when approximately 20 minutes before landing, the pilot of their chartered Viva Aerobus flight announced they’d be going to Abbotsford instead because the airport in Victoria was closed.

When the flight landed at 10:45 p.m., Salter checked online and saw that at least three other planes had landed in Victoria during that time. He said passengers were held on the plane for an hour and then prohibited from leaving the airport. “We were in the airport until 4 a.m. when we were told the plane was not going on to Victoria.”

“Essentially we were abandoned in Abbotsford,” the Qualicum Beach resident said.

The Abbotsford airport manager, Curtis Chapman, was an hour from the end of his shift when the flight arrived. Salter called him “an absolute star” who not only stayed on shift to help, but arranged for food and coffee from Tim Horton’s at 2 a.m. and was about to charter a bus – on his own dime – to take people to Victoria, but couldn’t find a driver at 5 a.m.

A $175 cab ride later, Salter and his family made the 9 a.m. ferry from Tsawwassen to Swartz Bay where they paid another $25 for a second taxi to take them to the Victoria International Airport where they had parked their vehicle.

“What bothered me, to be honest, was not that we landed in Abbotsford. This is Canada and it’s winter – things happen,” Salter said. “The real issue is how they handled it. It was appalling.”

In a statement, a spokesperson for Sunwing said the company regrets that “extreme weather impacted our customers’ return home and have extended a future travel voucher to them to the value of $150 per person as gesture of goodwill.

“As we are not the airline, we cannot comment on any specific operational details relating to the diversion itself. However, we were informed by Viva Aerobus that our customers experienced a delay in disembarking, as Abbotsford Airport does not have a customs agent on duty 24 hours and so it was necessary to reopen customs to meet the flight.”

The spokesperson noted the company’s customer care team attempted to source hotel accommodations or secure onward ground transportation, but given that the diversion occurred in the early hours of Sunday morning, they were unsuccessful.

The statement said passengers were then advised to retain their taxi receipts for their onward travel back to Victoria and to submit them for a refund.

A second passenger who was travelling with her boyfriend voiced frustration that Viva airline staff told her they would be reimbursed for the additional travel costs to reach Victoria, but all they have been offered by Sunwing is the $150 voucher.

Both she and Salter said they don’t plan to travel with the company again.

kristyn.anthony@vicnews.com

Just Posted

Alleged child abduction attempt in Langford a family issue, RCMP say

Const. Matt Baker with West Shore RCMP says parents should not worry

‘Spread love’: UVic Pride replaces white supremacy posters in Victoria

Around 50 people walked through downtown on Nov. 12 to share posters of love

Building permits up, but residential construction softening in Greater Victoria

Greater Victoria led the province in issuing new building permits in August

BC Ferries passengers wait to leave Vancouver Island after Remembrance Day

Traffic aboard BC Ferries slows after Remembrance Day long weekend

Feds kickstart Indigenous Guardians program with $5.7M in early funding

Part of $25M announcement from March to commit financial help for First Nations to remain stewards of their land

VIDEO: Amazon to split second HQ between New York, Virginia

Official decision expected later Tuesday to end competition between North American cities to win bid and its promise of 50,000 jobs

Racist slur cleaned off memorial at Qualicum First Nation graveyard

Site was hit by vandals on Friday; many immediately offered support and assistance

B.C.-based pot producer Tilray reports revenue surge, net loss

Company remains excited about ‘robust’ cannabis industry

Canada stands pat on Saudi arms sales, even after hearing Khashoggi tape

Khashoggi’s death at Saudi Arabia’s consulate in Istanbul further strained Riyadh’s already difficult relationship with Ottawa

Vancouver Island leadfoot clocked doing 143 km/h in an 80 km/h zone

Driver issued $483 ticket, has vehicle impounded after pinging RCMP radar in Lantzville

Feds pledge money for young scientists, but funding for in-house research slips

Canada’s spending on science is up almost 10 per cent since the Liberals took office, but spending on in-house research is actually down

Disabled boy has ‘forgiven’ bullies who walked on him in stream, mom says

A Cape Breton teen who has cerebral palsy was told to lie in a stream as other kids walked over him

Letters shed light on state of mind of B.C. mom accused of daughter’s murder

Trial of South Surrey mother Lisa Batstone begins in BC Supreme Court

Vancouver man must pay $22,000 after breaking strata rules

Peter Gordon took his fight over his rented condo to the civil resolution tribunal, but lost

Most Read