The public is being asked to call 8-1-1, instead of 9-1-1 for non-medical emergencies after a significant increase in calls related to the snow. (Colin Plant/Twitter)

Public asked to call 811 in non-medical emergencies due to ‘significant’ increase in emergency calls

Paramedics report coming across accidents en route to medical emergencies

BC Emergency Health Services is reporting a significant uptick in the number of calls they’re receiving for snow-related emergencies and ask the public to call 811, instead of 911, if the emergency is not medical.

READ ALSO: VIDEO: Sooke man clears snow wearing inflatable unicorn costume

The Victoria dispatch office states they have seen an increase in call volumes for motor vehicle crashes, along with calls for people who have fallen and injured themselves in snowy or icy conditions.

Paramedics have also reported coming across accidents en route to medical emergency calls.

READ ALSO: Victoria snowfall breaks 49-year-old record; wind warnings in effect

According to Sarah Morris, media relations with BC EMHS, call takers and dispatchers are trained to prioritize calls based on medical urgency. Working closely with local paramedic crews, Morris states the goal is to arrive as quickly as possible while protecting the safety of patients, the public and employees.

“Because of the increase in call volume, we encourage people to call 811 rather than 911 if it’s not a medical emergency,” she said.

The 811 line is a free provincial health information and advice phone line, operated by HealthLink BC.



kendra.crighton@blackpress.ca

Follow us on Instagram
Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

VIDEO: Furry, four-legged donors make their way to doggy blood drive in Langford

WAVES and Canadian Animal Blood Bank host blood drive for dogs

VicPD confirms wolf sighting in James Bay

Police ask that children and pets be taken inside

Colwood hosts open house on future of Royal Bay community

Event takes place on Jan. 22 at Royal Bay Secondary from 6 to 8 p.m.

Sidney woman promises to pay back anonymous donor who covered her back rent

Zora Hlevnjak faced eviction after refusing to repay money earned collecting cans

Annual Salmon Carcass Transplant draws Saanich residents to Douglas Creek

More than 100 frozen salmon tossed into the creek as part of ecological restoration

‘Presumptive case’ of coronavirus in Canada confirmed by Ontario doctors

Man in his 50s felt ill on his return to Canada from Wuhan, China

VIDEO: Drone footage shows extent of damage in Highway 4 rockslide

Tofino, Ucluelet still cut off from rest of the island, as crews work to repair roadway

People knowingly take fentanyl so make policy changes to reduce harm: B.C. study

Dr. Jane Buxton, an epidemiologist at the centre, says drug users need more resources,

‘My heart is going to bleed’: Bodies brought back to Canada following Iran plane crash

Remains of Sahar Haghjoo, 37, and her eight-year-old daughter, Elsa Jadidi, were identified last weekend

UBC grad and sister killed in Iran plane crash had bright futures ahead, close friend says

Asadi-Lari siblings Mohammad Hussein and Zeynab were two of 57 Canadians aboard downed Flight PS752

BCLC opens novelty bet on Harry and Meghan moving to the west coast

Meanwhile, real estate agency points to four possible homes for the family

Canada slips in global corruption ranking in aftermath of SNC-Lavalin scandal

The country obtained a score of 77, which places it at the top in the Americas

Wuhan bans cars, Hong Kong closes schools as coronavirus spreads

Hong Kong leader Carrie Lam said her government will raise its response level to emergency, highest one

Most Read