Incorrect billing and misleading contracts were big woes for Canadian consumers. (File photo)

Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman

Incorrect billing charges accounted for 16.5 per cent of all issues raised

A semi-annual report on complaints about Canada’s phone, internet and television services shows that the two biggest headaches for consumers continue to be billing mistakes and contract terms that are either misleading or not disclosed.

Incorrect billing charges accounted for 16.5 per cent of all issues raised in 9,831 complaints over a six-month period and was the top issue for almost every type of service, including internet, television and phone service.

The top irritant for wireless services was misleading and undisclosed contract terms, which was the second most common sore point for the other categories of service.

Wireless services accounted for 37.1 per cent of all issues handled by the CCTS over the six months ended Jan. 31 while 27.8 per cent of the issues related to internet service and 18.2 per cent of the issues were about TV.

The tally is published by the Commission for Complaints for Telecom-Television Services, an industry-funded body that gets its mandate from the federal government’s Canadian Radio-television and Telecommunications Commission.

The CCTS says about 60 per cent of the complaints covered by the report were about five service providers — Bell, Rogers, Cogeco, Telus and Freedom Mobile, the wireless service from Shaw Communications.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Westin Bear Mountain hotel sold to local businessman and entrepreneur

Ecoasis will maintain responsibility of golf and tennis operations and developable lands

West Shore RCMP release sketch of Galloping Goose sexual assault suspect

Anyone who knows the man is asked to call West Shore RCMP

Motorcylist ticketed for excessive speed, bike impounded by Saanich Police

The 22-year-old was issued two tickets – one for a bent licence plate

Impaired driver caught travelling double the speed in playground zone: Saanich police

Vehicle impounded and driver issued ticket, 90-day suspension

Concrete beams for McKenzie interchange set for installation this weekend

No lane closures expected during weekend work, says ministry

VIDEO: 1,400 classic cars roll into Victoria for Deuce Days

The four-day festival highlights classic hot rods, with a special emphasis on cars built in 1932

POLL: Do you carry reusable shopping bags?

While a court ruling determined the City of Victoria’s plastic bag ban… Continue reading

Greater Victoria wanted list for the week of July 16

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Couple found dead along northern B.C. highway in double homicide

Woman from the U.S. and man from Australia found dead near Liard Hot Springs

Injured fawn at B.C. vet will be euthanized Friday night unless claimed by sanctuary

Gilbert the deer is currently being treated at West Kelowna’s Rose Valley Veterinary Hospital

BC Wildfire Service warns wet weather no reason to be complacent

Fire risk currently low for much of B.C. compared to same time over last two years.

Bank of Canada lowers qualifying rate used in mortgage stress tests

Home sales softened last year after the federal government introduced new stress test rules for uninsured mortgages

Port Hardy RCMP cleared in arrest that left man with broken ribs, punctured lung: IIO

The IIO noted the matter will not be referred to crown counsel for consideration of charges.

B.C. man pleads guilty in snake venom death of toddler

Plea comes more than five years after the incident in North Vancouver

Most Read