Kaiser Permanente Registered Nurse Rosa Aceves conducts a COVID-19 test at a drive up testing location at the Kaiser Permanente Fremont Medical Center in Fremont on March 11, 2020. (Photo by Doug Oakley)

Langford mom of five sick children struggles to get COVID-19 tests

Family stayed in hotels in February due to flooding, told they don’t meet criteria for screening

A Langford mom who believes one of her five children could be infected with COVID-19 says she can’t get a referral in order to have her daughter tested for the virus.

Jacquey Best’s 14-year-old daughter, Nevaeh, started exhibiting symptoms last Thursday — which Best says came on within a matter of hours. When Nevaeh’s fever would not subside, Best called 911 and rushed her to the hospital. After five hours of waiting in the emergency room, with a mask covering their faces, the family was told to go home and get tested for COVID-19.

The Best family spent most of February staying in hotels after their home was damaged due to the major flooding the region went through. “He understood we had stayed in hotels and said it was likely that we were high risk and to just go home, not be in public and to get tested but we haven’t been able to get tested — and now all my kids have fevers,” says Best.

Her five children, aged of four to 14, are all exhibiting symptoms now and so is Best.

READ ALSO: B.C. dentists to suspend all elective, non-essential dental work due to COVID-19

According to the BC Centre for Disease Control (BCCDC), the symptoms of COVID-19 are similar to other respiratory illnesses, including the flu and the common cold — such as cough, sneezing, fever, sore throat and difficulty breathing. Last week Island Health opened a referral-only COVID-19 screening clinic in Victoria to help support testing people for the virus. Only primary care providers or an 811 nurse is able to provide a referral, but Best says the phone lines are “clogged up” making it impossible to get a referral.

Best says she’s called both 811 and Victoria Health Unit 15 to 20 times each day since Thursday but has had no luck getting through. She says she called her doctor’s office as well but was told they haven’t been given instruction on how to deal with COVID-19 so they couldn’t help her.

READ ALSO: COVID-19: What’s open and closed in B.C. as a result of the novel coronavirus

“There shouldn’t be panic out there but there’s going to be if [people] can’t get tested and get that peace of mind,” says Best.

On Monday afternoon, Best was finally able to get in contact with Island Health and was told despite having stayed in hotels with other travelers her daughter did not meet the criteria in place for COVID-19 screening.

In response to the pandemic, the province launched a new dedicated phone service to give B.C. residents the latest information on travel recommendations and social distancing, as well as access to support and resources from the provincial and federal governments. The phone line — 1-888-COVID19 — is non-medical, in an effort to allow 811 healthcare professionals to support more people who are experiencing COVID-19 symptoms or who require assistance with other health issues. The phone line is open from 7:30 a.m. to 8 p.m., seven days a week with information available in more than 110 languages.

Best believes her children could have the virus and will continue to stay inside and self-quarantine until they can be tested.

“I believe my kids are young enough that if there’s a chance they do have this, I think they’re going to be O.K. but for anyone who’s older and elderly, I think they need to be stepping this up,” says Best.

As of Monday, B.C. has a total of 103 cases of COVID-19.

Vancouver Coastal, Fraser, Interior and Island health regions. According to a joint statement from Dr. Bonnie Henry, B.C.’s provincial health officers and Adrian Dix, Minister of Health, six of the confirmed cases are people in acute care, five have fully recovered and the rest are self-isolating at home.

To read more on COVD-19 visit vicnews.com/tag/coronavirus.



kendra.crighton@blackpress.ca

Follow us on Instagram
Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Maureen Cue models maybe the most obvious pandemic Halloween costume this year. (Kendra Crighton/News Staff)
Pandemic impacts trends in Halloween looks, says costume shop owner

Maureen Cue sees shift in costume rentals due to the pandemic

A study by SlotsOnlineCanada notes there is at least 88 hours of top-rated horror movies for Canadians to consume this Halloween. (Unsplash)
Spooks and Chill study reveals Canada’s favourite horror flicks

88 hours of top-rated horror movies can fill COVID-19 Halloween

Coun. Tara Ney rakes leaves behind Oak Bay municipal hall. Ney’s motion asking staff to do a report on alternative options to the ongoing use of gas-powered leaf blowers in Oak Bay. (Travis Paterson/News Staff)
Oak Bay a step closer to banning gas leaf blowers

Council leans toward a study on alternatives

The Capital Regional District is considering adding another dollar a year to the parkland acquisition fund fee for homeowners. (Black Press Media file photo)
One dollar or two? Greater Victoria parks acquisition fee hike spurs debate

$2 a year too steep, CRD committee recommends $1 a year increase per household

RCMP are trying to determine why a woman fled the scene of an accident in Sooke. (File - Black Press Media)
Sooke RCMP search for driver who fled crash site

Police want to know why woman left

A woman wears a face mask and plastic gloves while browsing books as a sticker on the floor indicates a one-way direction of travel between shelves of books at the Vancouver Public Library’s central branch, after it and four other branches reopened with limited services, in Vancouver, on Tuesday, July 14, 2020. (THE CANADIAN PRESS/Darryl Dyck)
B.C. reports 234 new COVID cases, 1 death of senior who had attended small birthday party

Roughly 5,700 people are isolating due to being exposed to a confirmed case

President Donald Trump speaks at a campaign rally in Allentown, Pa. on Oct. 26. (AP Photo/Alex Brandon)
POLL: How closely are you following the U.S. presidential election?

It may feel like it’s been going on forever but the U.S.… Continue reading

MNP senior economist Susan Mowbray presents the State of the Island Economic Report on Thursday night to conclude the Vancouver Island Economic Alliance’s virtual summit. (VIEA image)
Not-so-rosy State of the Island report caps off virtual summit

Vancouver Island Economic Alliance’s summit took place online Oct. 27-29

Burnaby RCMP responded to a dine-and-dash suspect who fell through a ceiling in March 2020. (RCMP handout)
VIDEO: Suspected dine-and-dasher falls through ceiling of Burnaby restaurant

A woman believed to be dashing on her restaurant bill fell through the kitchen ceiling

A can of Canada Dry Ginger Ale is shown in Toronto on Thursday Oct. 29, 2020. The maker of Canada Dry Ginger Ale has agreed to pay over $200,000 to settle a class-action lawsuit launched by a B.C. man who alleged he was misled by marketing suggesting the soda had medicinal benefits. THE CANADIAN PRESS/Joseph O’Connal
B.C. man’s lawsuit over marketing of Canada Dry ginger ale settled for $200K

Soda’s maker, Canada Dry Mott’s Inc., denied the allegations and any liability

A deer was spotted in October 2020 in Prince Rupert, B.C., with a bright pink yoga ball stuck in its antlers. (Kayla Vickers/Chronicles Of Hammy The Deer Official Page)
Hammy 2.0? Prince Rupert deer spotted with bright pink yoga ball stuck in antlers

The BC Conservation Officer Service is aware of the deer roaming around the city

RCMP. (Phil McLachlan - Black Press Media)
Kelowna Mountie hit with 2nd lawsuit in 2 months for alleged assault

Const. Julius Prommer is accused of breaking a woman’s knee during while responding to a noise complaint

Hirdeypal Batth, 24, has been charged with sexual assault and forcible confinement in relation to an incident in August 2020. (VPD handout)
Man, 24, charged with sex assault after allegedly posing as Uber driver in Vancouver

Investigators believe there could be more victims outside of the Vancouver area

Most Read