(Pexels.com)

UPDATED: Competition Bureau sues Ticketmaster over ‘misleading’ ticket prices

Competition Bureau claims ticket giant inflates price from what was advertised by up to 65 per cent

Canada’s Competition Bureau is suing Ticketmaster for deceptive advertising, following a warning to end the marketing strategy last year.

In a statement Thursday, the Competition Bureau said it’s taking action against the ticket sales and distribution giant, as well as parent company Live Nation, for allegedly adding mandatory fees late into the sales transaction, inflating the price from what was advertised – in come cases by 65 per cent.

The mandatory fees imposed by Ticketmaster vary by ticket, and include “service fees”, “facility charges” and “order processing fees,” the Bureau claims.

The practice, called “drip pricing,” is misleading, the Bureau said, because consumers will always be forced to pay much higher prices than what is advertised.

The Bureau’s legal action against Ticketmaster comes seven months after ticket vendors were issued a warning to review its marketing strategies.

“Together, these actions send a strong signal to online retailers: consumers must have confidence that advertised prices are the ones they will pay,” John Pecman, Commissioner of Competition, said.

The Bureau has filed an application with the Competition Tribunal seeking, among other things, an end to the alleged deceptive marketing practices and an administrative monetary penalty.

In a statement to Black Press Media, Ticketmaster said it has long practiced transparency to enable informed purchases, and is committed to getting tickets into the hands of fans.

“Ticketmaster continues to work closely with Provincial governments to enhance consumer protection and provide the best ticketing experience for fans.”


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

UPDATED: West Shore RCMP officer cleared in Goldstream trestle death

Independent Investigation Office of BC issues final report

Transportation Safety Board’s out-of-date data system makes it hard to track trends

An upgrade to the system will be coming in the next fiscal year

Canadian Armed Forces to change approach to sexual assault investigations

New program aimed at a more open and transparent process, will consult with civilians, health and law professionals

Friends, family remember Dan Sealey, stepson of Minister of Agriculture, in private gathering

Lana Popham confirmed Sealey died of an accidental drug overdose earlier this month at age 23

Changes coming to BC Ferries reservations for Vancouver Island routes

Many customers are booking multiple reservations, inflating wait times

Unique technology gives children with special needs more independent play

UVic’s CanAssist refined seven prototypes aided by $1.5M government contribution

$50k fine and community service for Vancouver Island tax evader

David Gonyea was given a nine-month conditional sentence

Paved Pacific Rim National Park trail costs balloon to $51 million

Feds kick in an additional $17 million to complete trail running between Tofino and Ucluelet

Island connection to launch of new $10 bill

Great nephew of Viola Desmond says bill is a ‘step in the right direction’

B.C. fire chief learns from California fires

Chief Travis Whiting and Kelowna Fire Department learn from the devasting U.S. fires

1st Indigenous woman to start Canadian airline looks to B.C.’s remote regions

Teara Fraser is the first Indigenous woman in Canada to start her own airline, called Iskwew Air

Prosecutors appeal B.C. cops’ acquittal of sex assault charges in Cuba

Port Moody’ Const. Jordan Long and Vancouver’s Const. Mark Simms were acquitted last week

Examine ‘monstrous’ allegations of forced sterilization of Indigenous women: NDP

The issue of forced sterilizations will also be raised at the UN Committee Against Torture

Canada Post ‘cooling off’ period won’t resolve postal dispute, says CUPW

CUPW national president Mike Palecek says the union isn’t holding rotating strikes to harm the public

Most Read