Coast Capital Savings limits service for new system

Shutdown will allow for computer changes

Coast Capital Savings customers will experience limited banking access this weekend as the bank shuts down most of its services from Feb. 8 to 12.

The closures come as Coast Capital switches to a new banking system.

“We’ve had our current system in place for a number of years,” said Coast Capital Savings spokesperson Jay-Ann Fordy. “What we’re doing is we’ve purchased new system software and we’re moving all of our current customer information and data over to the new system.”

While the upgrades will mean better service in the future for customers, over the weekend the nearly 500,000 Coast Capital customers will have no access to their account information.

People will still be able to use their debit cards to make purchases and to use ATMs other than Coast Capital’s, but all branches will be closed and online and mobile banking will be discontinued until Feb. 12 at noon.

Fordy is encouraging customers who are using ATMs during the service disruption to use other credit unions to avoid banking fees.

“The new system gives us the ability to make sure we can continue to provide products and services in a more modern way,” Fordy said. “One thing customers will see right away is that we are eliminating transaction slips in the banks. When they go in, it will all be an automated system.”

Coast Capital began to notify customers about the closures a couple of weeks ago through letters from the CEO and followed up with an announcement through social media, signage and reminders to customers as they visited the branches.

The service disruption begins today (Feb. 8) at 3 p.m.

Just Posted

More trails coming to the Highlands

Grand opening of Electric Avenue takes place on Saturday

Taxing Vancouver Island

Big Read: find out which communities are paying the lowest and highest taxes on Vancouver Island

Drug Use: High school students comfortable talking about marijuana but not other drugs

Teens not always willing to make the first move to get help

Sooke Road bus pullouts now operational, says province

Pullouts are located at the West Shore Parkway, Laidlaw Road and Harbourview Road

Victoria Ska and Reggae Fest fills harbour with music

Music festival wraps with free party Sunday at Ship Point

Blue Jays closer Roberto Osuna suspended for 75 games

23-year-old pitcher faces assault charge

How the Gorge Canada Day Picnic grew from a basement idea to a single-day event with 10,000 visitors

‘We’re going to need more food,’ among lessons from first Gorge Canada Day Picnic

Vancouver Canucks tab Quinn Hughes with No. 7 overall pick in NHL draft

University of Michigan standout was second defenceman picked in first round

Jogger spent two weeks in U.S. detention centre after accidentally crossing B.C. border

Cedella Roman, 19, crossed the border while out for a run

B.C. woman with severely disabled son keeps getting parking tickets

‘There has to be something they could do’

Man brandishes axe during robbery

Mounties were able to locate the suspect within two hours of the incident

‘Creep off’ reporting system aims to track street harassment in Metro Vancouver

Text-based hotline launches to collect public reports on where and when harassment occurs

10 feet from home: B.C. grassfire offers stark reminder how quickly blazes burn

Kamloops woman among first people in B.C. to be told to evacuate home this wildfire season

Most Read