BC Hydro crew replacing a power pole. (BC Hydro photo)

BC Hydro to stop disconnections for those impacted by COVID-19

The utility is also closing walk-in customer service locations

BC Hydro has taken measures to reduce exposure of its staff to the coronavirus, including no longer disconnecting customers who cannot pay their bills.

The utility has also temporarily closed its walk-in customer service desks and isolated key areas, including its control centre, indefinitely suspended all non-essential business travel, public meetings and site tours and increased cleaning at all facilities.

”BC Hydro is an essential service with many critical functions that must operate around the clock in order to power the province,” the utility said in a statement released on Friday morning.

“BC Hydro continues to monitor the situation closely and will implement new measures as the situation progresses based on information and advice provided by health authorities.”

President and CEO Chris O’Riley also announced that the utility has introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said O’Riley.

“In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”

The COVID-19 Customer Assistance Program provides customers with the option to defer bill payments or arrange for flexible payment plans with no penalty.

O’Riley said in addition Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1-800-224-9376) to discuss bill payment options.

Email the newsroom

Visit our Facebook page

Follow us on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Public to weigh in on Colwood Royal Bay development Monday

Application to rezone lands north of Latoria Boulevard submitted to council

Loss of UVic dog park deals a blow to socially anxious pets

Owners of non-socialized dogs seek safe space following closure of Cedar Hill Corner

Residents around Sidney’s Reay Creek Pond welcome federal remediation efforts

It is not clear yet whether Sidney will renovate nearby dam at the same time

Camp fun still offered in Greater Victoria

Easter Seals offers day camp options to replace cancelled overnight camps

Swim advisory issued at Cadboro Bay beach due to high bacteria levels

Island Health advises against water activities, swimming

VIDEO: Langford cat missing 18 months reunited with family

Blue the cat found at Victoria museum 17 kilometres from home

B.C. Ferries increasing passenger capacity after COVID-19 restrictions

Transport Canada 50-per-cent limit being phased out, no current plans to provide masks

Shellfish industry get funds to clean up at Island sites and beyond

Businesses can apply to cover half of costs to clean up so-called ‘ghost gear’

BREAKING: Amber Alert for two Quebec girls cancelled after bodies found

Romy Carpentier, 6, Norah Carpentier, 11, and their father, Martin Carpentier, missing since Wednesday

B.C. man prepares to be first to receive double-hand transplant in Canada

After the surgery, transplant patients face a long recovery

Grocers appear before MPs to explain decision to cut pandemic pay

Executives from three of Canada’s largest grocery chains have defended their decision to end temporary wage increases

Bringing support to Indigenous students and communities, while fulfilling a dream

Mitacs is a nonprofit organization that operates research and training programs

RCMP ‘disappointed’ by talk that race a factor in quiet Rideau Hall arrest

Corey Hurren, who is from Manitoba, is facing 22 charges

NHL’s Canadian hubs offer little economic benefit, but morale boost is valuable: experts

Games are slated to start Aug. 1 with six Canadian teams qualifying for the 24-team resumption of play

Most Read