Spring cleaning doesn’t only happen in Greater Victoria when the blossoms emerge.
Many homeowners and property managers take advantage of mild winter weather and time on their hands to clear out unwanted items from garages, basements or sheds, says Wes Roberts, owner/CEO of Island Junk Solutions.
Even Christmastime can be a motivator to clean up or declutter, he adds. “We’re getting a lot of residential calls from people with family coming over for the holidays. Plus we’ve noticed more yard waste late in the season, with people still doing their pruning.”
Going the extra mile for you
Whether you’re doing a full estate cleanout, a yard cleanup or other disposal, there can be other benefits to clearing out your spaces. If you don’t have the time or energy to pass along reusable items in your “to-go” load, Island Junk staff will separate them out for you.
“We donate a lot of stuff and we’ll even help people by selling items for them,” Wes says. “For saleable things we’ll agree on a price and reduce the price we charge our customer. It’s kind of a value-added service.”
Customer service and value rewarded
Wes and the Island Junk Solutions team are dedicated to going above and beyond. In November that commitment saw them win the 2019 Better Business Bureau Vancouver Island (BBB) Torch Award for business ethics in the Moving and Hauling category. Companies across the Island are nominated by customers for these awards, which recognize “exemplary businesses that strive to go above and beyond in their dealings with customers, employees, vendors and their community.”
“It came as a pretty big surprise,” says Wes, who has been in the industry for 13 years and branched out on his own just two years ago. “We started with one old hauling truck, and now we have two full-service hauling trucks and a roll-off bin truck.” Word of mouth referrals and repeat business have helped the business grow quickly, he adds.
Making connections important
Wes is not only proud of the Torch Award, he points to the more than 100 five-star reviews customers have posted on Google as an illustration of the connection his staff make with clients. “We tend to hire people who not only have a good work ethic, but they’re able to have a conversation with our customers. We focus on being personable – we don’t just haul junk away, we get to know people a little.”