As vulnerability and instability increases for Canadians due to circumstances on the pandemic, United Way is glad to have extended their service. The initiative is now offered to everyone, 365 days a year in over 150 languages, as United Way received emergency funding from the Government of Canada as part of its COVID-19 response. (Photo by Sam Lion/Pexels)

As vulnerability and instability increases for Canadians due to circumstances on the pandemic, United Way is glad to have extended their service. The initiative is now offered to everyone, 365 days a year in over 150 languages, as United Way received emergency funding from the Government of Canada as part of its COVID-19 response. (Photo by Sam Lion/Pexels)

Resource hotline BC 211 sees 194% spike on Vancouver Island in 2020

Helpline is available 365 days a year, 24 hours a day

National 211 Day Feb. 11 is celebrating connecting Canadians to critical resources.

Operating since 2017, BC211 is a free and confidential information service that refers people to services in their area. By dialing 211 anytime, day or night, callers will be put in touch with a trained specialist, who can put them in contact with the appropriate resources in their own community, helping to meet the caller’s needs.

According to a survey done by United Way Centraide Canada, the pandemic has impacted the basic needs of Canadians, as well as their mental health.

76 per cent of Canadians said the pandemic had an effect on their mental health, as 57 per cent have said it has caused them stress, 55 per cent say they are experiencing anxiety, and 36 per cent said it has caused depression, the survey states.

On Vancouver Island, BC211 saw 194 per cent more people contact them from March to December 2020 compared to the previous year. The Survey also says that on Vancouver Island, contact requests related to mental health raised by 222 per cent, and calls for income and financial assistance elevated by 203 per cent.

RELATED: Outreach initiative connects Sooke seniors to support amid COVID-19

The top reasons people have reached out to BC211 in Canada since March 2020, has been for food access, mental health and addictions services, financial aid, housing and COVID-19 information.

As vulnerability and instability increases for Canadians due to circumstances on the pandemic, United Way is glad to have extended their service. The initiative is now offered to everyone, 365 days a year in over 150 languages, as United Way received emergency funding from the Government of Canada as part of its COVID-19 response.

“We’ve been proud to advocate for and support 2-1-1 on Vancouver Island since 2017,” said Mark Breslauer, CEO of United Way Greater Victoria, in a press release. “Sometimes the greatest obstacle to get help is knowing where to start. Free, confidential help is just a call or a text away, something that is crucially important as we head into a second year of COVID-19.”

For more information on 211 and the services provided visit bc211.ca or dial 211.

RELATED: bc211 launches mobile site for 211 day


Do you have a story tip? Email: vnc.editorial@blackpress.ca.

Follow us on Twitter and Instagram, and like us on Facebook.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

This male Dungeness can safely be harvested after passing muster. An official with Fisheries and Oceans Canada says it is not clear how well locals on the Saanich Peninsula are complying with crabbing regulations, but her comments suggest that any problems might be of a minor nature. (Department of Fisheries and Oceans/Submitted)
Sidney and Sooke record 57 crabbing violations in 2020

While recreational crab fishery has ‘compliance issues,’ no evidence of ‘large scale poaching’

Const. Mat Jones of the CRD Integrated Road Safety Unit joined a team of Saanich police officers and ICBC representatives cracking down on distracted driving at the McKenzie/Quadra intersection in Saanich on March 3. (Devon Bidal/News Staff)
‘Leave the phone alone’: 40 distracted driving tickets issued in two hours at Saanich intersection

Saanich police, CRD Integrated Road Safety Unit crackdown on drivers’ cell-phone use

Police seek information after a pedestrian was hit in a crosswalk at the intersection of Goldstream Avenue and Veterans Memorial Parkway on March 3.(Google Maps)
Witnesses sought in Langford pedestrian hit and run

Suspect is older man driving four-door, gold sedan

The University of Victoria has said some of its students were impacted by an off-campus exposure to COVID-19 last weekend. (Black Press Media file photo)
University of Victoria students impacted by off-campus COVID-19 exposure

UVic has not specified where the exposure occurred

Hundreds of child care spaces will be available in Greater Victoria in the coming two years. (Unsplash)
More than 300 child care spaces opening in Greater Victoria in next two years

Province announces spaces in Victoria, Sooke, Saanich and North Saanich

Health Minister Adrian Dix looks on as Dr. Bonnie Henry pauses for a moment as she gives her daily media briefing regarding COVID-19 for British Columbia in Victoria, B.C. THE CANADIAN PRESS/Jonathan Hayward
7 additional deaths and 542 new COVID-19 cases in B.C.

Provincial health officials reported 18 new COVID-19 cases linked to variants of concern

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of March 2

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

(Black Press Media file photo)
POLL: How’s your butter?

Recent reports have some Canadians giving a second look to one of… Continue reading

Chief Justice Christopher Hinkson (Office of the Chief Justice)
Judge questions whether B.C.’s top doctor appreciated right to religious freedom

Lawyer for province says Dr. Henry has outlined the reasons for her orders publicly

A sample of guns seized at the Pacific Highway border crossing from the U.S. into B.C. in 2014. Guns smuggled from the U.S. are used in criminal activity, often associated with drug gangs. (Canada Border Service Agency)
B.C. moves to seize vehicles transporting illegal firearms

Bill bans sale of imitation or BB guns to young people

The City of Duncan will implement a new pilot project targeting vandalism this spring. (File photo)
Graffiti trouble? Duncan will give you the brush and the paint to remove it

Initiative based on a successful project to protect Port Alberni from unwanted spray paint

BC Housing minister David Eby is concerned that Penticton council’s decision to close a local homeless shelter will result in a “tent city” similar to this one in Everett, Wa. (Olivia Vanni / Black Press file)
‘Disappointed and baffled’ B.C. housing minister warns of tent city in Penticton

Penticton council’s decision to close a local homeless shelter could create tent city, says David Eby

A recently published study out of UBC has found a link between life satisfaction levels and overall health. (Pixabay)
Satisfied with life? It’s likely you’re healthier for it: UBC study

UBC psychologists have found those more satisfied with their life have a 26% reduced risk of dying

A vial of some of the first 500,000 of the two million AstraZeneca COVID-19 vaccine doses that Canada has secured through a deal with the Serum Institute of India in partnership with Verity Pharma at a facility in Milton, Ont., on Wednesday, March 3, 2021. THE CANADIAN PRESS/Carlos Osorio - POOL
Federal panel recommends 4-month gap between COVID vaccine doses due to limited supply

The recommendation applies to all COVID-19 vaccines currently approved in Canada

Most Read