StubHub store in New York City. Used under CC 2.0 licence. (Ajay Suresh/Flickr)

StubHub to pay $1.3 million penalty in misleading ticket price claims case

Competition Bureau found that company was not selling tickets for cost it had promoted

StubHub Canada Ltd. and StubHub Inc. will pay a $1.3 million penalty for making misleading pricing claims and will ensure costs for Canadian events it sells tickets to are posted with their mandatory fees.

The penalty is part of an agreement the entertainment and sport ticket reseller made through the Competition Tribunal after the Competition Bureau discovered StubHub advertised tickets at “unattainable” prices on its websites, mobile apps and in promotional emails to Canadians.

The Bureau says its investigation found that StubHub was charging mandatory fees above the price advertised and was not selling tickets for the cost it had promoted.

The Bureau says consumers couldn’t see the full cost of their ticket unless they clicked or tapped to turn on pricing option filters or waited until later in the purchasing process.

Some consumers who filtered results to see tickets that were inclusive of fees were still asked to pay more than the prices they were originally shown.

The Bureau says StubHub voluntarily co-operated to resolve the matter and will launch a compliance program that ensures it complies with the law and prevents advertising issues.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

West Shore grieves loss of a ‘bright light’

Scott Manning was a well-known principal, friend and community member

Group continues to pull sunken, abandoned wrecks from Salish Sea

Dead Boats society inching towards 89 wrecks pulled from Capital Regional waters

T’Sou-ke First Nation mired in legal woes over gas station development

Claims and counterclaims leave sub-contractors unpaid

Veteran-owned brewing company takes over recently closed Axe and Barrel

V2V Black Hops Brewing plans to open by mid-March with up to eight beers on tap

Pipeline dispute: Tories put no-confidence motion on House of Commons agenda

Conservatives say they have no confidence in the Trudeau government to end the rail blockades

Greater Victoria Crime Stoppers wanted list for the week of Feb. 18

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

POLL: Do you support the proposed changes for ICBC?

Tuesday’s provincial budget predicted a shift from shortfall to surplus in wake… Continue reading

Galchenyuk nets shootout winner as Wild edge Canucks 4-3

Vancouver tied with Calgary for second spot in NHL’s Pacific Division

B.C.’s soda drink tax will help kids lose weight, improve health, says doctor

Dr. Tom Warshawski says studies show sugary drinks contribute to obesity

A&W employees in Ladysmith get all-inclusive vacation for 10 years of service

Kelly Frenchy, Katherine Aleck, and Muriel Jack are headed on all-expenses-paid vacations

B.C. mom’s complaint about ‘R word’ in children’s ministry email sparks review

In 2020, the ‘R’ word shouldn’t be used, Sue Robins says

B.C., federal ministers plead for meeting Wet’suwet’en dissidents

Scott Fraser, Carolyn Bennett says they can be in Smithers Thursday

Province shows no interest in proposed highway between Alberta and B.C.

Province says it will instead focus on expanding the Kicking Horse Canyon to four lanes

Most Read